Terms of service

Last Updated: August 21, 2026

1. About These Terms & Who We Are

These Terms and Conditions (“Terms”) govern your use of mindderm.com and any purchases of our beauty and skincare products.

By browsing our store or completing a purchase, you agree to these Terms in full. If you do not agree with any part of them, please discontinue use of the site.

Minimum Age: You must be at least 18 to place an order. Anyone under 18 may only use the site under a parent’s or guardian’s supervision and consent.

2. Our Products & Listings

• Product photos, descriptions, and shade specifications are provided as a general guide only.
• Colors and finish details may appear slightly different depending on your screen calibration and lighting.
• We strive to keep all beauty listings accurate but cannot guarantee they are error-free at all times.

3. Stock & Availability

• All beauty products are offered subject to available stock.
• We may adjust quantities or remove a listing at any time without prior notice.
• If an item becomes unavailable after checkout, we will notify you promptly and offer a full refund or a suitable alternative.

4. Pricing & Currency

• Prices are displayed in EUR, GBP, or USD depending on your location.
• Listed prices include applicable taxes unless stated otherwise.
• Delivery fees are calculated and added at checkout.
• Prices do not include import duties or VAT that your destination country may charge if your order ships from outside the EU (see Section 7 and our Shipping & Delivery policy).
• We may update prices at any time; you will be charged the price shown at the time you confirm your order.

5. Payment

• Payment is collected when you submit your order.
• We accept major credit and debit cards as well as PayPal.
• We do not store your full card details on our own servers.
• All payment data is transmitted using industry-standard encryption to protect your financial information.

6. How Orders Work

Placing an Order

• Add your chosen beauty products to your basket.
• Proceed to secure checkout.
• Enter accurate delivery and billing details.
• Review your order summary.
• Complete payment.
• Receive your order confirmation by email.

Confirmation & Refusal

A binding sales contract is formed once we confirm your order. We reserve the right to cancel or decline an order due to stock issues, pricing errors, or suspected fraudulent activity.

Your Responsibility

You are responsible for providing accurate contact and delivery details. We are not liable for delays or failed deliveries resulting from incorrect information you have supplied.

7. Shipping, Transit & Customs Duties

We ship to Romania, other EU member states, the United Kingdom, and additional countries listed on our Shipping & Delivery page — please verify availability before ordering.

• Processing: 1–3 business days.
• International transit: 7–15 business days.
• These are estimates, not guarantees, and begin after order confirmation.

Import Duties & VAT

Some beauty orders ship from logistics centers outside the European Union. Your order may therefore be subject to import duties, customs fees, or VAT charged by your destination country upon arrival. These charges are not included in your checkout total and are your responsibility as the recipient. We recommend checking with your local customs office in advance to estimate potential costs.

8. Delivery Problems

• If a parcel is lost or arrives with concealed damage, notify us within 7 days of the expected delivery date.
• If external damage is visible upon delivery, note it on the delivery receipt and report it to us within 24 hours.
• We will liaise with the carrier to resolve the issue as quickly as possible.
• Risk in the goods passes to you once the parcel is successfully delivered to your specified address.

9. Right of Withdrawal (14-Day Cooling-Off Period)

You have the statutory right to cancel your order within 14 calendar days — no reason required.

When the 14 days start

• From the day you (or a person you designate) receive the goods.
• For orders arriving in multiple parcels, from the day you receive the final parcel.

How to cancel

Email connect@mindderm.com with the subject line “Order Cancellation – [Order Number]”, including your name, order number, and purchase date.

Sending the item back

You must return the beauty product within 14 days of notifying us. Items must be unused and in their original condition, with seals and packaging intact where applicable. We recommend a tracked shipping method. As our return facility may be located outside the EU, please retain your shipping receipt. Our support team will confirm the correct return address at connect@mindderm.com.

Refunds for cancelled orders

We process refunds within 14 business days of receiving and inspecting the returned item. The product price and your original standard delivery fee are refunded; any premium paid for express delivery is not. Return shipping is your cost unless the item was faulty. Refunds are issued to your original payment method, and we may hold the refund until we have received the item or proof of shipment.

What’s excluded

The withdrawal right does not apply to personalized or custom-made beauty items, products that deteriorate or expire quickly, or hygiene-sealed items (such as mascaras or lip products) that have been unsealed after delivery.

10. Returns, Refunds & Exchanges

• To return a beauty product, notify us within 14 days of delivery and ship it back within a further 14 days. Items must be unused, in original packaging, with proof of purchase.
• Refunds are processed within 14 business days of us receiving the returned item.
• Return shipping is paid by the customer, except for faulty or incorrectly sent items.
• Refunds may be reduced if the item shows signs of use or damage not attributable to us.
• We do not offer direct exchanges — return the item for a refund and place a new order for your preferred shade, formula, or size.

11. Product Warranty & Defects

Under applicable EU consumer law, you benefit from a 2-year legal guarantee covering conformity issues, entitling you to repair, replacement, or a price reduction for defective beauty products.

Please report any defect or damage to connect@mindderm.com with supporting photos within 7 days of delivery.

12. Complaints

For faulty or non-conforming goods, refer to Section 11 above. For any other complaint regarding your order, our service, or these Terms, email connect@mindderm.com with the subject “Complaint – [Order Number]”. We will acknowledge your message within 48 hours and aim to fully resolve it within 7 business days.

13. Your Responsibilities & Our Intellectual Property

You agree to: provide accurate information when using our site or placing an order; use the site only for lawful purposes; refrain from interfering with site functionality or attempting unauthorized access; and respect our intellectual property and that of others.

All content on mindderm.com — including beauty imagery, brand copy, logos, and design — belongs to ROYALFORT S.R.L. You may view and print pages for personal use and share product links, but any other reproduction, scraping, or commercial reuse requires our written permission.

14. Liability, Disclaimers & Events Beyond Our Control

To the extent permitted by law:

• We are not liable for indirect or consequential losses connected to your use of our site or beauty products.
• Our total liability for any order is capped at the price you paid for the relevant product.
• We are not responsible for delays caused by events beyond our reasonable control (see below).

Products are provided “as is” beyond any warranty stated in these Terms or required by law. Nothing here limits your statutory consumer rights that cannot lawfully be excluded, including under EU consumer law.

Force Majeure

We will not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war or civil unrest, government action (including customs or export controls), pandemics, strikes, supplier or carrier failures, or technical outages.

15. Governing Law, Jurisdiction & Updates to These Terms

These Terms are governed by Romanian law. If you are an EU consumer, you may bring proceedings either in your country of residence or in Romania, at your choice — this does not affect any mandatory consumer-protection rules applicable in your jurisdiction.

We may update these Terms at any time. Changes will be posted here with a revised “Last Updated” date; for significant changes we will also notify you by email or a site notice. Continued use of the site after changes take effect constitutes acceptance of the updated Terms.

By placing an order on mindderm.com, you confirm that you have read, understood, and agree to these Terms and Conditions.