Shipping & Delivery

Last Updated: August 21, 2026

1. How Delivery Timing Works

Total delivery time = processing time + transit time. We work hard to get your beauty essentials to you as quickly as possible.

2. Processing

Orders are processed Monday through Friday. Beauty products in stock are typically dispatched within 1–3 business days of your order being placed, and shipped on the next business day after processing is complete.

3. Transit Times

• Standard international transit: 7–15 business days after processing.
• Overall estimate for standard orders: 8–18 business days.
• During busy or promotional periods (e.g., new collection launches): up to 20 business days.

4. Import Duties & Customs

Some orders are fulfilled from logistics centers outside the EU. If yours is one of them, your destination country’s customs authority may charge import duties, clearance fees, or VAT upon arrival. These charges are not included in your checkout total and are payable by you as the recipient; customs checks may also add to transit time. We recommend checking your local customs rules in advance to estimate any potential costs.

5. Where We Ship

Europe

Romania and all other EU member states, plus the United Kingdom.

North America

United States, Canada.

Elsewhere

Contact connect@mindderm.com to check current availability for your country.

6. Shipping Costs & Carriers

Delivery fees are calculated at checkout based on your destination, parcel weight, and order value. Depending on your location, your beauty order may be handled by a national postal service or a regional courier — your dispatch confirmation email will include the carrier name and a tracking link.

7. Address Accuracy

Please double-check your delivery details at checkout. We are not responsible for delivery issues arising from incomplete or incorrect address information provided by you.

8. If You Miss Delivery

If you are unavailable when delivery is attempted, the carrier will typically leave a notice with pickup instructions. Parcels left uncollected beyond the carrier’s holding period will be returned to us; any applicable refund will have return shipping costs deducted.

9. Tracking & Delivery Issues

You will receive a tracking number once your order ships. If tracking has not updated within 5 business days of your order date, please contact connect@mindderm.com with your order number.

Parcel hasn’t arrived

Within 48 hours: check with neighbors or building staff and verify your delivery address. After 48 hours: contact the carrier directly with your tracking number, and notify us at connect@mindderm.com.

Parcel arrived damaged

If external damage is visible, note it on the delivery receipt (or refuse delivery), photograph it, and report it to connect@mindderm.com within 24 hours. If damage is only discovered upon opening, contact us within 7 days with photos and retain the packaging.

Wrong item received

Please notify us within 7 days at connect@mindderm.com with your order number and photos — please refrain from using the item or removing any tags in the meantime.

10. Changing or Cancelling an Order

Before it ships: Contact connect@mindderm.com right away with your order number and the changes you need.

After it ships: We are unable to modify or cancel it, but you may refuse delivery or accept it and return it under our Returns & Refunds policy.

11. Liability, Risk & Events Beyond Our Control

We are responsible for parcels confirmed as lost by the carrier, and for products that arrive with shipping-related structural damage. We are not responsible for carrier delays, customs delays or duties, issues caused by incorrect addresses, unclaimed or refused parcels, or delays from events beyond our control (natural disasters, pandemics, government restrictions, strikes, severe weather, carrier disruptions, or technical failures) — in such cases, we will notify affected customers and offer either an extended delivery window or a full refund, at your choice.

Risk of loss or damage passes to you once your order is successfully delivered to the address or pickup point you specified.