FAQs

Not at all — you can check out as a guest anytime. That said, creating a free account comes with some handy perks:

• Faster checkout on future orders
• Easy access to your order history and status
• Early access to new arrivals and exclusive promotions

We accept all major credit cards including VISA, Mastercard, Discover, and American Express, as well as PayPal.

Absolutely. All transactions are processed through an SSL-encrypted connection. Your credit card details are transmitted directly to our payment provider’s secure network and are never stored on our servers.

Yes, all prices are listed in US Dollars. If your card is issued in a different currency, your bank will apply the exchange rate at the time of processing.

Our system requires all address fields to be entered in English using standard characters. If your address contains non-English letters, please substitute them with the closest English equivalent (e.g., replace “é” with “e”).

Once an order has been processed or dispatched, the shipping address can no longer be changed. We recommend using your permanent residential address to avoid any delivery complications.

Delivery times vary by region and selected shipping method. Once your order ships, you’ll receive a tracking number by email. Please note that we are not responsible for delays caused by customs authorities in your country.

If your order arrives incomplete, please contact us right away at support@mindderm.com and we’ll make it right.